Twitter has become a tool that I have come to love. It has provided me a way to connect with people I have never met, and it has helped me find information that I might have missed otherwise. A recent experience on Twitter showed me how this tool can be used to gather customer feedback and also to collaborate with others to solve a problem.
Last week I wrote a small tool to help me create short url’s with Google Analytics Tracking embedded in them. This tool allows me to create short URLs for links that are both external (not residing on my site) as well as internal (residing on my site). The tool is open to the public so please give it and try and send me your feedback. It is nothing fancy but something that I needed for my own use. (More on this in another blog post). (Also see, Twitter Analytics and Google Analytics Twitter URL Builder)
At 11:04 p.m. on February 5th I tweeted about this tool.
Within minutes I got my first feedback in a direct message (also called “DM” in twitter language).
Yes, I had not tested the tool in other browsers and O/S but my Twitter friends came to my rescue and provided me valuable information. Several other people jumped in and provided feedback. I immediately jumped into action to fix this issue. Had it not been for Twitter I don’t think I would have been able to get such feedback so quickly.
- Search on a search engine and try to sort out all the content and find what I was looking for.
- Try to find if my Twitter friends (people I might not have met in person but are following me on twitter) will help again
I posted the message on Twitter at 7:25 a.m. and within minutes I got reply from my Twitter friends, who helped to debug or find a solution for me.
Isn’t Twitter a powerful tool for feedback and collaboration? Despite all the noise that happens on Twitter, it can be a very valuable tool, as I have found it on several occasions.
- Bryan T Robertson
- Deepak Kumar
- Stephane Hamel
- Birger Friedrichs
- Marcelo Calbucci
- David Iwanow
- Jeremy Sisson
- Thomas Bosilevac
- Shannon Yelland
- Aaron Lovelace
- Neil Minetto
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