That was a good step for them because their first task was to bring the site up. But in doing so they removed the whole Adobe Launch container, which meant we lost all Digital Analytics tracking for few hours.
Finally, the issue was identified, and by that time HotJar had also posted about this issue and fixed the issue.
What can we do to prevent such things in the future?
- Understand the QA and release process of these 3rd party vendors.
- Understand and document the risk associated with some of the vendors as not every organization will have resources that Adobe, Google, and Facebook can provide.
Note: We use HotJar extensively and believe this was a mistake that they have learned from too. However, it highlighted an issue that you should pay attention to.