This year the push will be towards “Multichannel Analytics”. Integration of various data sources, e.g. email, CRM, social media, call center etc. , with Web Analytics will take center stage.
Five Tips for Web Analytics
- Expand your web analytics to consider other data sources
We all know by now that no one channel exists in isolation. Web, email, mobile, social media, catalog, stores, call centers etc. all impact each other. Web is a just one part of the customer’s experience and journey towards purchase. To fully understand customer behavior and optimize your marketing you have to go beyond web analytics and look at data from other channels.
- Move from “How Many” to “Who”
Majority of the web analyst today analyze “How Many” e.g. how many people landed, how many bounced, how many converted etc. “How many” is a great start but it is time for you move to “Who”, e.g. who bounced, who did not convert etc. and then think about how to engage with those “Who” did or did not do something. (if you need help with this then ping me)
- Understand the data structure behind your web analytics data
- Learn SQL
This is going to be critical. You can only do limited segmentation and optimization with aggregated data that is provided in the web analytics tools interface. To really understand customer behavior and capitalize on that you should be able to extract the data from the backend. Even if you are not going extract the data yourself, having an understanding of SQL will give you tons of ideas on segmentation, optimization and targeting.
- Make friends with “HiPP” (Highest Paid Person) and say goodbye to “HiPPO”
HiPP is your friend, not foe. If you really want to create a culture of analytics in your organization then make friends with HiPP, get them on your side. You need their support. Stop using the term “HiPPO”.
Web Analytics Jobs
- Web/Digital Analytics Auditing at Audit Bureau of Circulations (Arlington Heights, IL)
- Senior Web Analyst at Pop (Seattle, WA)
- Online Analytics Specialist, Communications, Brookings at Brookings (Washington, DC)
- Director, Brand & Multiplatform Research at Turner Broadcasting System (Atlanta, GA)
- Web Analytics Analyst – Business Intelligence Group at Cmn.com (Houston, TX)
- Senior Manager, Digital Research at NBC (New York, NY)
- Senior Analyst, Modeling, Segmentation, and Forecasting at ARC Worldwide, An Affiliate of Leo Burnett (Chicago, IL)
- Senior Analyst, Digital Measurement | Optimization at ARC Worldwide, An Affiliate of Leo Burnett (Chicago, IL)
- Senior database developer (Sr. SDE) at Optizent (Redmond, WA)
- Associate Games Analyst at Arkadium (New York, NY)
- Director of Analytics at Arkadium (New York, NY)
- Web Analytics Engineer – Contract (POP) at Pop (Seattle, WA)
- Website Analyst at Simplexity (Reston, VA)